1. The only way to get the best of an
argument is to avoid it.
2. Show respect to the other person’s
opinions. Never say, ‘You’re wrong.’
3. If you are wrong, admit it quickly
and emphatically.
4. Begin in a friendly way.
5. Get the other person saying ‘yes,
yes’ immediately.
6. Let the other person do a great deal
of the talking.
7. Let the other person feel that the
idea is his or hers.
8. Try honestly to see things from the other
person’s point of view.
9. Be sympathetic with the other
person’s ideas and desires.
10.
Appeal
to the nobler motives.
11.
Dramatize
your ideas.
12.
Throw
down a challenge.